Server Technology Network Card Global Security Modem User Manual

Server Technology  
Solutions for the Data Center Equipment Cabinet  
Sentry  
Global Security Modem  
- GSM  
Installation and Operations Manual  
© 2003-2005 Server Technology, Inc. All rights reserved.  
 
Table of Contents  
 
Chapter 1: Introduction  
Quick Start Guide  
The following instructions will help you quickly install and configure your Global Security Modem for  
use in your Sentry product. For detailed information on each step, go to the page number listed to the  
right.  
1. Install the Global Security Modem.............................................................................................3  
2. Configure the Global Security Modem ......................................................................................5  
Configure the Country Code...............................................................................................6  
Change the default Setup password ....................................................................................5  
Configure Callback Security...............................................................................................7  
Configure Remote Configuration .....................................................................................11  
3. Connect to the Global Security Modem .....................................................................................3  
Technical Support  
Server Technology understands that there are often questions when installing and/or using a new  
product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time.  
Server Technology, Inc.  
1040 Sandhill Drive  
Reno, Nevada 89521 USA  
Tel: 775.284.2000  
Fax: 775.284.2065  
Equipment Overview  
Each connector on the Global Security Modem is clearly labeled for easy identification:  
RJ12 Telco connector for connection to the incoming Telco line.  
IDC10 connector for connection to the Sentry internal logic/power  
2-pin locking header for connection to internal power  
IDC10 connector  
2-pin locking header  
RJ12 Telco  
Figure 1.1 Global Security Modem  
2 Introduction  
Sentry Global Security Modem  
Installation and Operations Manual  
 
 
Chapter 2: Installation  
Before installing your Global Security Modem (GSM), refer to the following lists to ensure that you  
have all the items shipped with the unit as well as all other items required for proper installation.  
Standard Accessories  
Global Security Modem module  
RJ11 to RJ11 crossover cable  
Safety Precautions  
Use this product only with approved Server Technology devices.  
To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring.  
Never install telephone wiring during a lightning storm.  
Never install a telephone jack in a wet location unless the jack is specifically designed for wet  
locations.  
Never touch uninsulated telephone wires or terminals unless the telephone line has been  
disconnected at the network interface.  
Use caution when installing or modifying telephone lines.  
Avoid using a telephone during an electrical storm; there is a risk of electrical shock from lightning.  
Do not use a telephone in the vicinity of a gas leak.  
Installing the Global Security Modem module  
These instructions apply only to Sentry models designed to be user-upgradeable. Sentry units without a  
user-removable Modem plate must be upgraded by the factory.  
NOTE: Server Technology highly recommends the use of a grounding wrist strap while installing the Global Security  
Modem to avoid damaging any components due to static electricity (ESD).  
1. Remove power from the Sentry device.  
2. Loosen the Modem plate thumbscrews and gently pull plate away from enclosure exposing the  
attached IDC10 cable (2-pin power cable also present on some units).  
3. Disconnect the cable(s), from the connectors on the Modem plate.  
4. Remove Modem plate completely from the enclosure and set aside.  
5. Remove the Global Security Modem module from the ESD protective packaging.  
6. Attach the IDC10 cable from step 3 to the IDC connector marked J2 and, if present, attach the 2-  
pin cable from step 3 to the 2-pin locking header marked J3.  
7. Gently insert the Global Security Modem module into the enclosure and tighten the thumbscrews.  
Connecting to the Global Security Modem  
The Global Security Modem is equipped with an RJ12 Telco port for direct connection to an incoming  
telephone line.  
Sentry Global Security Modem  
Installation 3  
Installation and Operations Manual  
 
       
Chapter 3: Operations  
The Sentry Global Security Modem is a v.92 (56K) data modem and provides out-of-band access to the  
Sentry Remote Power Manager. The Sentry integrated Modem additionally supports Callback Security  
and Remote Configuration.  
NOTE: Sentry RPMs with integrated modems manufactured prior to June 30, 2003 may contain older OEM modem  
modules. Use the ATI3 command to positively identify the type of integrated modem; the new Security Modem will  
display ‘MT5634SMI’ in the response string. For support on configuring older modems, please contact Technical Support.  
Logging In  
You may log directly into the Global Security Modem to configure the Country Code, enable Callback  
Security or other features. To log into the modem follow steps 1 through 3 from To initially configure  
Initial Configuration  
The Global Security Modem requires no initial configuration, with the exception of the Country Code,  
to operate as a standard modem without the optional security mechanisms enabled; Callback Security is  
disabled by default.  
Provided are instructions to configure the modem through a serial/Pass-Thru connection from the  
Sentry: prompt. The instructions below assume that the default Setup password has not been changed.  
To initially configure the modem:  
1. At the Sentry: prompt, type connect modem and press Enter.  
2. After receiving the Connection Completebanner, type ate1q0v1 and press Enter. This  
enables the modem’s command echo and enables verbose result code mode.  
3. Type at#sMTSMODEM and press Enter to authenticate and enter configuration mode.  
If the password is incorrect, the modem will display Error.  
4. Type at%t19,0, followed by the appropriate Country Code (see page 6) and press Enter.  
5. Type ati19 and press Enter to verify the configured Country Result Code.  
6. Type atz and press Enter to reset the modem with the new settings.  
7. Type !*login and press Enter to break the Sentry serial connection to the modem. The Sentry will  
display the Disconnectingbanner and return to the Sentry username: prompt.  
NOTE: Server Technology recommends use of the ATZ command after any configuration changes to insure that they are  
stored and that the modem is reinitialized with them. Re-authentication, step 3, is required after using the ATZ command  
for any additional configuration changes.  
4 Operations  
Sentry Global Security Modem  
Installation and Operations Manual  
 
   
Commands  
AT commands are used to control and configure the operation of the Global Security Modem. AT  
commands may be issued only from a serial Pass-Thru session from the Sentry or a remote  
configuration command mode session, if enabled. See Remote Configuration on page 11 for more  
information on remote configuration sessions.  
AT commands may be issued in any combination of uppercase and lowercase. Multiple AT commands  
may be issued in one line, also known as a command string. Command strings begin with AT and end  
when Enter is pressed. The following table lists and briefly describes each command.  
AT Command Summary  
Command  
#CBA  
#CBD  
#CBF  
#CBFR  
#CBN  
#CBR  
#CBS  
#S  
Description  
Sets the maximum Callback attempts  
Sets the Callback delay  
Displays the Callback failed attempts counter  
Resets the Callback failed attempts counter  
Sets a Callback password  
Resets a Callback memory location  
Enables or disables Callback security  
Sets the Setup password  
%T19,0,  
&V  
Configures the country code  
Displays all current settings  
&W  
Stores the current configuration  
Sets a Callback dialing string  
&Z  
AT  
Attention  
I19  
Displays current country code configuration  
Restores the remote session to data mode  
Sets the remote configuration escape character value  
Disables remote configuration  
O
S9  
S9=0  
Z
Resets the modem with the new configuration  
Setting the Setup password  
The AT#S= command is used to set the Setup password. The password may be 1 to 8 characters and is  
case sensitive.  
The default Setup password is ‘MTSMODEM’.  
NOTE: For security, Server Technology recommends changing the predefined password prior to connection to your  
network.  
To set the Setup password:  
After successfully logging into the modem with the Setup password, type at#s=, followed by the  
password and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following set the Setup password to “OpenUp”:  
at#s=OpenUp<Enter>  
OK  
atz<Enter>  
OK  
Sentry Global Security Modem  
Operations 5  
Installation and Operations Manual  
 
     
Configuring the Country Code  
The Sentry integrated Modem is compliant for use per Telecom Certification for the countries listed in  
the following table. The AT%T19,0, command is used to set the country code. The default value is 34.  
NOTE: For countries not listed, please contact Server Technology Technical Support.  
Country Codes (Approved as of February 2003)  
Country  
Argentina  
Australia  
Austria  
Code  
34  
1
Result Code  
Country  
Code  
10  
34  
34  
30  
34  
34  
9
Result Code  
52  
1
Japan  
16  
52  
52  
48  
52  
52  
9
Liechtenstein  
Luxembourg  
Malaysia  
34  
34  
34  
34  
34  
34  
34  
25  
34  
34  
34  
34  
34  
34  
30  
30  
34  
30  
30  
34  
30  
34  
52  
52  
52  
52  
52  
52  
52  
37  
52  
52  
52  
52  
52  
52  
48  
48  
52  
48  
48  
52  
48  
52  
Belgium  
Brazil  
Mexico  
Canada  
Chile  
Netherlands  
New Zealand  
Norway  
China  
34  
30  
30  
34  
34  
30  
30  
35  
34  
34  
34  
34  
34  
34  
34  
34  
34  
52  
48  
48  
52  
52  
48  
48  
53  
52  
52  
52  
52  
52  
52  
52  
52  
52  
Cyprus  
Czech Republic  
Denmark  
Estonia  
Finland  
France  
Philippines  
Poland  
Portugal  
Russia  
Singapore  
Slovak Republic  
South Africa*  
South Korea  
Spain  
Germany  
Greece  
Hong Kong  
Hungary  
Iceland  
India  
Sweden  
Switzerland  
Taiwan  
Indonesia  
Ireland  
Thailand  
Turkey  
Israel  
United Kingdom  
United States  
Italy  
*Compliance requires use of an approved surge protection device in conjunction with modem.  
To configure the country code:  
After successfully logging into the modem, type at%t19,0, followed by the country code and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following command sets the modem for compliance in Singapore:  
at%t19,0,30<Enter>  
OK  
atz<Enter>  
OK  
To verify the configured country code:  
Type ati9 and press Enter. The displayed Result Code should match the code listed in the previous table.  
.
6 Operations  
Sentry Global Security Modem  
Installation and Operations Manual  
 
 
Enabling or disabling Callback Security  
Callback Security provides a higher level of security against unauthorized access by requiring the  
connecting user to be at a predefined location when establishing a modem session to the Sentry.  
When enabled, Callback Security requires submission of a valid callback password at initial connection.  
This password is compared to a predefined callback number/password table for a return call by the  
modem. The modem then terminates the initial connection and returns the call to the predefined  
number associated with the supplied password and upon reconnection the user is required to resubmit  
the callback password before proceeding with the Sentry username/password authentication.  
The AT#CBS command is used to enabled or disabled Callback Security.  
NOTE: To use Callback Security, Auto-answer must be enabled on the calling modem (S0=1).  
To enable Callback Security:  
After successfully logging into the modem with the Setup password, type at#cbs2 and press Enter to  
enable Callback Security.  
Type at&w and press Enter to store the settings in nonvolatile memory.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following commands enable Callback Security:  
at#cbs2<Enter>  
OK  
at&w<Enter>  
OK  
atz<Enter>  
OK  
To disable Callback Security:  
After successfully logging into the modem with the Setup password, type at#cbs0 and press Enter to  
disable Callback Security.  
Type at&w and press Enter to store the settings in nonvolatile memory.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following commands disable Callback Security:  
at#cbs0<Enter>  
OK  
at&w<Enter>  
OK  
atz<Enter>  
OK  
Setting Callback passwords  
The AT#CBN command is used to set a password for each of the Callback dial string previously  
defined. Passwords must be unique and 6 to 10 characters in length.  
NOTE: Passwords are case-sensitive and may not include the + or – characters and must be unique.  
To set a Callback password:  
After successfully logging into the modem with the Setup password, type at#cbn, followed by the  
memory location (0-29), = and the password. Press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following command sets the password for memory location 29 to ‘WhOduNnIt’:  
at#cbn29=WhOduNnIt<Enter>  
OK  
atz<Enter>  
OK  
To verify the configured password:  
After re-authenticating with the Setup password, type at&v and press Enter.  
Sentry Global Security Modem  
Operations 7  
Installation and Operations Manual  
 
   
Setting Callback dial strings  
The Sentry integrated Modem supports definition of up to 30 callback dial strings.  
The AT&Z command is used to set a dial string. Dial strings may be up to 34 characters and may  
include other AT commands.  
To set a Callback dial string:  
After successfully logging into the modem with the Setup password, type at&z, followed by the  
memory location (0-29), =at, dt (tone-dial) or dp (pulse-dial) and the number/dial string. Press Enter.  
Examples  
The following command sets the dial string for memory location 0 to tone-dial, 1-775-284-2000:  
at&z0=atdt17752842000<Enter>  
The following command sets the dial string for memory location 29 to pulse-dial, 1-775-555-1212:  
at&z29=atdp17755551212<Enter>  
To verify and reset the modem with the configured dial strings:  
Type at&v and press Enter.  
Type atz and press Enter.  
NOTE: Callback Security dial strings may also be configured to allow a user to bypass the stored number with a dynamic  
entry or make a direct connection without a callback. Server Technology does not recommend the use of these options as  
they have a negative effect on security for the modem connection.  
To enable these options additional characters are required when setting a dial string:  
+
-
,???  
enables optional dynamic callback dial string entry  
enables optional direct connection without a callback  
Used with ‘+’ enables optional use of dynamic extension entry  
Examples  
The following command enables dynamic callback string and extension entry where the extension length is 5 characters:  
at&z0=+atdt17752842000,?????<Enter>  
The following command enables direct connection without a callback:  
at&z0=-atdp17755551212<Enter>  
Resetting a Callback memory location  
The AT#CBR command is used to reset the dial string and password for any given memory location.  
To reset a Callback memory location:  
After successfully logging into the modem with the Setup password, type at#cbr, followed by the  
memory location (0-29), and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following commands reset memory location 0:  
at#cbr0<Enter>  
OK  
atz<Enter>  
OK  
8 Operations  
Sentry Global Security Modem  
Installation and Operations Manual  
 
   
Setting the maximum Callback attempts  
The AT#CBA command is used to set the maximum number of callback attempts the modem will  
make. The valid range for Callback attempts is 1to 255. The default value is 4.  
To set the maximum Call back attempts:  
After successfully logging into the modem with the Setup password, type at#cba, followed by the  
maximum number of attempts and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following command sets the maximum Callback attempts to 1:  
at#cba1<Enter>  
OK  
atz<Enter>  
OK  
Setting the Callback delay  
The AT#CBD command is used to set the length in time the modem waits before attempting a callback.  
The valid range for the delay is 1 to 255 in seconds. The default value is 15.  
To set the Callback delay:  
After successfully logging into the modem with the Setup password, type at#cbd, followed by the  
delay (in seconds) and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Example  
The following command sets the Callback delay to 30 seconds:  
at#cbd30<Enter>  
OK  
atz<Enter>  
OK  
Displaying Callback failed attempts counter  
The Sentry integrated Modem counts the number of failed Callback passwords attempts since a reset or  
power-up. The AT#CBF command is used to display this count.  
NOTE: The &W command may be used with the AT#CBF command to store this number in nonvolatile memory.  
To display the failed attempts counter:  
Type at#cbf and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Resetting the Callback failed attempts counter  
The AT#CBFR command is used to reset the Callback failed attempts counter.  
To reset the failed attempts counter:  
Type at#cbfr and press Enter.  
Type atz and press Enter to reset the modem with the new settings.  
Sentry Global Security Modem  
Operations 9  
Installation and Operations Manual  
 
Callback Security Calling Procedures  
Standard - Predefined Location Only  
Use the following steps when calling from a fixed location predefined in the Callback Security tables.  
1. Using a communications program such as Hyper Terminal, dial the number of the integrated  
modem in the Sentry unit.  
2. At the Password> prompt, enter the password for the number being connected from and press  
Enter.  
When a valid password is provided, OK Disconnectingis displayed and the Sentry integrated  
modem disconnects.  
3. After the specified Callback delay has elapsed, the Sentry integrated modem attempts to connect with  
the Callback dial string associated with the supplied password.  
NOTE: If unable to establish a connection, the modem will retry until the maximum Callback Attempts has been reached.  
4. After the modem reconnects, at the Password> prompt, re-enter the predefined password for the  
number being connected from and press Enter.  
When a valid password is provided, OK Connectingis displayed and access to the Sentry is  
granted.  
You are given three attempts to enter a valid password. If all three attempts fail, the modem will  
automatically disconnect.  
Dynamic Callback number entry  
Mobile users may need to use this procedure when connecting from a number different than the one  
stored with the password. The + option must have been used in the original configuration of the  
Callback dial string. See Setting Callback dial strings on page 7 for more information.  
1. Use the standard procedure with the following deviation.  
2. At the Password> prompt, enter the password for a number entry enabled number, followed by +,  
and the new dial string (ex: atdt7752842065). Press Enter.  
When a valid password is provided, OK Disconnectingis displayed and the Sentry integrated  
modem disconnects.  
The procedure continues as noted in #3 and 4 above.  
Dynamic Callback extension entry  
Users may need to use this procedure when an extension number must be provided for the dial string  
being called. The + and ,??? options must have been used in the original configuration of the Callback  
dial string. See Setting Callback passwords on page 7 for more information.  
1. Use the standard procedure with the following deviation.  
2. At the Password> prompt, enter the password for an extension entry enabled number, followed by  
+, and the required extension number. Press Enter.  
When a valid password is provided, OK Disconnectingis displayed and the Sentry integrated  
modem disconnects.  
The procedure continues as noted in #3 and 4 above.  
Direct connection without Callback  
Use this procedure to make a direct connection to the Global Security Modem without a callback. The -  
option must have been used in the original configuration of the Callback dial string. See Setting  
1. Use the standard procedure with the following deviation.  
2. At the Password> prompt, enter the predefined password for the number being connected from,  
followed by -, and press Enter.  
When a valid password is provided, OK Connectingis displayed and access to the Sentry is  
granted.  
You are given three attempts to enter a valid password. If all three attempts fail, the modem will  
automatically disconnect.  
10 Operations  
Sentry Global Security Modem  
Installation and Operations Manual  
 
Remote Configuration  
Remote configuration is a useful management tool that allows a system administrator to configure the  
modem from one or more remote locations eliminating the need to access the modem locally when  
changes to the modem configuration is needed. Remote configuration is accessed through the use of an  
escape character sequence and the Setup password, and will allow issuance of AT commands for  
maintenance or troubleshooting.  
NOTE: Please note that the master Setup password may not be changed remotely.  
Opening a Remote Configuration Session  
The instructions below assume that the default Setup password and escape character have not been  
changed.  
1. Establish a dial-up terminal data connection with a remote Global Security Modem.  
2. During the session, send three remote configuration escape characters, followed by AT and the  
Setup password, and press Enter:  
%%%atMTSMODEM<Enter>  
You have four tries to enter the correct password before being disconnected.  
3. AT commands may now be sent to configure the modem.  
4. Type AT&W0 and press Enter to save the new configuration.  
5. Type ATO and press Enter to exit the remote configuration mode and return to the on-line data  
connection.  
Setting the Escape Character  
The ATS9 command is used to set the remote configuration escape character value. Changing this  
value from the default ‘%’ (ASCII – 37) further improves the security of the Global Security Modem.  
The escape character may be set to ASCII 1-127.  
NOTE: The characters ‘+’ (ACSII – 43) and ‘@’ (ASCII-64) are reserved system characters and should not be used for the  
Remote Configuration escape character.  
To set the escape character:  
Type ats9=, the ASCII number for the desired character and press Enter.  
Example  
The following command set the escape character to ‘?’ (ASCII – 63):  
ats9=63<Enter>  
Disabling Remote Configuration  
The ATS9=0 command is use to disable the ability to remotely configure the Global Security Modem.  
NOTE: If disabled during a remote configuration session, a local session will be required to re-enable remote  
configuration.  
Sentry Global Security Modem  
Operations 11  
Installation and Operations Manual  
 
 
Chapter 4: Appendices  
Appendix A: Technical Specifications  
Data Connections  
Telco Connection Port  
Pin  
3
Signal Name  
Tip  
4
Ring  
654321  
LED indicators  
The Global Security Modem is equipped with status LED indicators for five serial I/O lines.  
Label  
Serial I/O Line  
DTR  
Data Terminal Ready  
DCD  
RI  
Data Carrier Detect  
Ring Indicator  
Transmit Data  
Receive Data  
TXD  
RXD  
Regulatory Compliance  
Safety  
EMC  
EN 60950  
UL 1950  
EN 55022  
FCC Part 15  
Canadian  
IEC 950  
EMC  
AS/NZ 3260  
EN 55024  
TS-001  
9254  
GB 4943, GB  
CCIB (China)  
FCC Part 15 Regulation  
This equipment has been tested and found to comply with the limits for a Class B digital device,  
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against  
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio  
frequency energy, and if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not occur in  
a particular installation. If this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and on, the user is encouraged to try  
to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Plug the equipment into an outlet on a circuit different from that to which the receiver is  
connected.  
Consult the dealer or an experienced radio/TV technician for help.  
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the following  
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any  
interference that may cause undesired operation.  
WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could  
void the user’s authority to operate the equipment.  
12 Appendices  
Sentry Global Security Modem  
Installation and Operations Manual  
 
   
Industry Canada  
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment  
Regulations.  
Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le materiel  
brouilleur.  
FCC Part 68 Telecom  
1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the  
outside surface of this equipment is a label that contains, among other information, the FCC  
registration number. This information must be provided to the telephone company.  
2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this  
equipment is shown below. If applicable, the facility interface codes (FIC) and service order codes  
(SOC) are shown.  
3. An FCC-compliant telephone cord and modular plug is provided with this equipment. This  
equipment is designed to be connected to the telephone network or premises wiring using a  
compatible modular jack that is Part 68 compliant.  
4. The ringer equivalence number (REN) is used to determine the number of devices that may be  
connected to the telephone line. Excessive RENs on the telephone line may result in the device not  
ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not  
exceed 5.0. To be certain of the number of devices that may be connected to the line, as  
determined by the total RENs, contact the local telephone company.  
5. If this equipment causes harm to the telephone network, the telephone company will notify you in  
advance that temporary discontinuance of service may be required. But if advance notice is not  
practical, the telephone company will notify you as soon as possible. Also, you will be advised of  
your right to file a complaint with the FCC if you believe it is necessary.  
6. The telephone company may make changes in its facilities, equipment, operations, or procedures  
that could affect the operation of the equipment. If this happens, the telephone company will  
provide advance notice in order for you to make necessary modifications in order to maintain  
uninterrupted service.  
7. If trouble is experienced with this equipment (the model of which is indicated below) please  
contact Multi-Tech Systems, Inc. at the address shown below for details of how to have repairs  
made. If the trouble is causing harm to the telephone network, the telephone company may request  
you remove the equipment from the network until the problem is resolved.  
8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its  
licensees. Unauthorized repairs void registration and warranty.  
9. This equipment should not be used on party lines or coin lines.  
10. If so required, this equipment is hearing aid compatible.  
11. This product is labeled with the following information:  
Manufacturer  
Trade Name  
Model Number  
FCC Registration Number: AU7-USA-25814-M5-E  
Ringer Equivalence Number: 0.3B  
Fax Branding Statement  
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or  
other electronic device, including fax machines, to send any message unless such message clearly  
contains the following information:  
Date and time the message is sent  
Identification of the business or other entity, or other individual sending the message  
Telephone number of the sending machine or such business, other entity, or individual  
This information is to appear in a margin at the top or bottom of each transmitted page or on the first  
page of the transmission. (Adding this information in the margin is referred to as fax branding.)  
Since any number of fax software packages can be used with this product, the user must refer to the fax  
software manual for setup details. Typically the fax branding information must be entered via the  
configuration menu of the software.  
Sentry Global Security Modem  
Installation and Operations Manual  
Appendices 13  
 
Canadian Limitations Notice  
Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication  
of the maximum number of terminals allowed to be connected to a telephone interface. The termination  
on an interface may consist of any combination of devices subject only to the requirement that the sum  
of the ringer equivalence numbers of all the devices does not exceed 5.  
Notice: The Industry Canada label identifies certified equipment. This certification means that the  
equipment meets certain telecommunications network protective, operational, and safety requirements.  
The Industry Canada label does not guarantee the equipment will operate to the user’s satisfaction.  
Before installing this equipment, users should ensure that it is permissible to be connected to the  
facilities of the local telecommunications company. The equipment must also be installed using an  
acceptable method of connection. The customer should be aware that compliance with the above  
conditions may not prevent degradation of service in some situations. Repairs to certified equipment  
should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs  
or alterations made by the user to this equipment or equipment malfunctions may give the  
telecommunications company cause to request the user to disconnect the equipment.  
Users should ensure for their own protection that the electrical ground connections of the power utility,  
telephone lines and internal metallic water pipe system, if present, are connected together. This  
precaution may be particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric  
inspection authority, or electrician, as appropriate.  
Industry Canada CS-03  
Canadian regulations require that certified equipment bear an identifying certification label, which is  
obtained from Industry Canada. The label provided must be displayed on the equipment according to  
Industry Canada specifications. http://spectrum.ic.gc.ca/~cert/  
From Certification Procedure 01 (CP-01):  
Certified equipment will bear an identifying certification label and the certificate holder will be  
responsible for permanently affixing this certification label. The certification label identifies certified  
equipment to the public, representatives of the telecommunications common carriers, the Department,  
and other interested parties. The label must be permanently affixed to the equipment.  
Multiple Listing  
This terminal device may be multiple listed to other distributors based upon the approval granted to the  
original certificate holder. In order to obtain a multiple listing certification, the following  
documentation must be presented to Industry Canada:  
(a) The model number, Industry Canada certificate number and certification number of the  
approved equipment;  
(b) A letter from the original certificate holder authorizing the Department to use information on  
file to grant a multiple listing certification. The name/model number, certificate number and  
certification number for the subject equipment must be shown. The letter must also declare  
that the model to be multiple listed is identical in design and construction to the originally  
approved model;  
(c) A letter, from the proposed multiple listee, requesting the certification;  
(d) A Terminal Equipment Certification / Testing Application and Agreement form, completed by  
the proposed multiple listee;  
(e) A drawing, sample or illustration of the product label; and  
(f) Payment in accordance with TRC-49 section on Multiple Listings.  
International Modem Restrictions  
Some dialing and answering defaults and restrictions may vary for international modems. Changing  
settings may cause a modem to become non-compliant with national telecom requirements in specific  
countries. Also note that some software packages may have features or lack restrictions that may cause  
the modem to become noncompliant.  
14 Appendices  
Sentry Global Security Modem  
Installation and Operations Manual  
 
EMC, Safety, and R&TTE Directive Compliance  
The CE mark is affixed to this product to confirm compliance with the following European Community  
Directives:  
Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member  
States relating to electromagnetic compatibility; and  
Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of  
Member States relating to electrical equipment designed for use within certain voltage limits;  
and  
Council Directive 1999/5/EC of 9 March on radio equipment and telecommunications  
terminal equipment and the mutual recognition of their conformity.  
New Zealand Telecom Warning Notice  
1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has  
accepted that the item complies with minimum conditions for connection to its network. It  
indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.  
Above all, it provides no assurance that any item will work correctly in all respects with another  
item of Telepermitted equipment of a different make or model, nor does it imply that any product  
is compatible with all of Telecom’s network services.  
This equipment is not capable under all operating conditions of correct operation at the higher  
speed which it is designated. 33.6 kbps and 56 kbps connections are likely to be restricted to lower  
bit rates when connected to some PSTN implementations. Telecom will accept no responsibility  
should difficulties arise in such circumstances.  
2. Immediately disconnect this equipment should it become physically damaged, and arrange for its  
disposal or repair.  
3. This modem shall not be used in any manner, which could constitute a nuisance to other Telecom  
customers.  
4. This device is equipped with pulse dialing, while the Telecom standard is DTMF tone dialing.  
There is no guarantee that Telecom lines will always continue to support pulse dialing.  
Use of pulse dialing, when this equipment is connected to the same line as other equipment, may  
give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such  
problems occur, the user should not contact the Telecom Faults Service.  
The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing  
and is readily available on almost all New Zealand telephone exchanges.  
5. Warning Notice: No ‘111’ or other calls can be made from this device during a mains power  
failure.  
6. This equipment may not provide for the effective hand-over of a call to another device connected  
to the same line.  
7. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent  
on the equipment (PC) associated with this device. The associated equipment shall be set to  
operate within the following limits for compliance with Telecom’s Specifications:  
For repeat calls to the same number:  
There shall be no more than 10 call attempts to the same number within any 30-minute  
period for any single manual call initiation, and  
The equipment shall go on-hook for a period of not less than 30 seconds between the end  
of one attempt and the beginning of the next attempt.  
For automatic calls to different numbers:  
The equipment shall be set to ensure that automatic calls to different numbers are spaced  
such that there is no less than 5 seconds between the end of one call attempt and the  
beginning of another.  
For automatically answered incoming calls:  
The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of  
receipt of ringing.  
8. For correct operation, total of the RN’s of all devices connected to a single line at any time  
should not exceed 5.  
Sentry Global Security Modem  
Installation and Operations Manual  
Appendices 15  
 
Recycling  
Server Technology Inc. encourages the recycling of its products. Disposal facilities,  
environmental conditions and regulations vary across local, state and country jurisdictions, so  
Server Technology encourages consultation with qualified professional and applicable  
regulations and authorities within your region to ensure proper disposal.  
Waste Electrical and Electronic Equipment (WEEE)  
In the European Union, this label indicates that this product should not be disposed of with  
household waste. It should be deposited at an appropriate facility to enable recovery and  
recycling.  
For information on how to recycle this product responsibly in your country, please visit:  
16 Appendices  
Sentry Global Security Modem  
Installation and Operations Manual  
 
Appendix B: Warranty, Product Registration and Support  
Warranty and Limitation of Liability  
Server Technology, Inc. agrees to repair or replace Products that fail due to a defect within twelve (12)  
months after the shipment date of each Product unit to Buyer (“Warranty Period”). For purposes of this  
Agreement the term “defect” shall mean the Product fails to operate or fails to conform to its applicable  
specifications. Any claim made pursuant to this Agreement shall be asserted or made in writing only  
by Buyer. Buyer shall comply with Server Technology’s Standard Return Merchandise Authorization  
(“RMA”) procedure for all warranty claims as set forth in Server Technology’s operation manual.  
Buyer must return Products in original packaging and in good condition. This limited warranty  
does not include labor, transportation, or other expenses to repair or reinstall warranted Products on site  
or at Buyer’s premises.  
Server Technology reserves the right to investigate any warranty claims to promptly resolve the  
problem or to determine whether such claims are proper. In the event that after repeated efforts Server  
Technology is unable to repair or replace a defective Product, then Buyer’s exclusive remedy and  
Server Technology’s entire liability in contract, tort, or otherwise shall be the payment by Server  
Technology of Buyer’s actual damages after mitigation, but shall not exceed the purchase price actually  
paid by Buyer for the defective Product.  
Server Technology shall have no responsibility or liability for any Product, or part thereof, that (a) has  
had the Serial Number, Model Number, or other identification markings altered, removed or rendered  
illegible; (b) has been damaged by or subject to improper installation or operation, misuse, accident,  
neglect and/or has been used in any way other than in strict compliance with Server Technology’s  
operation and installation manual; (c) has become defective or inoperative due to its integration or  
assembly with any equipment or products not supplied by Server Technology; (d) has been repaired,  
modified or otherwise altered by anyone other than Server Technology and/or has been subject to the  
opening of any sealed cabinet boxes without Server Technology’s prior written consent. If any  
warranty claim by Buyer falls within any of the foregoing exceptions, Buyer shall pay Server  
Technology its then current rates and charges for such services.  
THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR  
IMPLIED, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR  
PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. SERVER SHALL NOT BE  
LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES;  
EVEN OF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  
For warranty issues, contact the Product Support Department at the number listed above. All repair and  
return shipments must be approved by Server and must be accompanied by a RMA (Return  
Merchandise Authorization) number and dated proof of purchase.  
Product Registration  
Registration is your key to special offers and services reserved for Registered Users.  
Excellent Technical Support Services  
Special Update and Upgrade Programs  
Warranty Protection  
Extended Warranty Service  
New Product Information  
Register your products online today!  
Sentry Global Security Modem  
Installation and Operations Manual  
Appendices 17  
 
 
Technical Support  
Server Technology understands that there are often questions when installing and/or using a new  
product. Free Technical Support is provided from 8:30 AM to 5:00 PM, Monday-Friday, Pacific Time.  
Server Technology, Inc.  
1040 Sandhill Drive  
Reno, Nevada 89521 USA  
Tel: 775.284.2000  
Fax: 775.284.2065  
Return Merchandise Authorization  
If you have a unit that is not functioning properly and is in need of technical assistance or repair:  
Submit a request for support by phone at the above number, or via the web at  
Be ready to provide:  
Company Name  
Contact Name, Phone Number, and Email address  
Model or Part Number (from the label on the equipment)  
Server Technology Serial Number  
Version of firmware  
Description of problem  
1. Technical Support will work to diagnose/resolve the problem remotely, if possible. If the problem  
cannot be resolved, Technical Support will then issue an RMA# for the return/repair of the  
equipment in question. RMA#’s are valid for 30 days only from the issue date.  
2. Shipping charges for the return of the equipment to Server Technology shall be the responsibility  
of the customer. For warranty repairs, Server Technology shall assume return shipping charges but  
for non-warranty repairs, the shipping charges shall be billed.  
3. The RMA# shall be placed conspicuously on all shipping documentation, associated  
correspondence, and the shipping container.  
4. Equipment must be returned in proper/original packaging to protect the equipment in transit. The  
customer shall be financially responsible for any damage/destruction of the equipment due to  
improper packaging.  
5. Equipment shall typically be turned around within 48-72 hours of receipt at Server Technology.  
Equipment under warranty shall be repaired at no cost. Equipment NOT under warranty shall be  
repaired at the standard labor rate plus parts. Upon diagnosis of the equipment, the customer shall  
be notified of estimated charges prior to repair.  
6. For non-warranty repairs, return of the equipment will be expedited with the inclusion of a  
Purchase Order or credit card number for incurred charges.  
18 Appendices  
Sentry Global Security Modem  
Installation and Operations Manual  
 
 
 
Solutions for the Data Center Equipment Cabinet  
Server Technology, Inc.  
1040 Sandhill Drive  
Reno, NV 89521  
+1.800.835.1515 TF  
+1.775.284.2000 Tel  
+1.775.284.2065 Fax  
Sentry, Power Tower and Global Security Modem are trademarks of Server Technology, Inc.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.  
Server Technology, Inc. disclaims any proprietary interest in trademarks and trade names other than its own.  
301-9999-1 Rev. B (081305) © 2003-2005 Server Technology, Inc. All rights reserved.  
 

Sharp Microwave Oven R 90GC User Manual
Sierra Wireless Network Card MP 595 User Manual
Sony Blu ray Player BDP BX57 User Manual
Sony Digital Camera 4 162 397 111 User Manual
Sony Laptop VPCX13 Series User Manual
Sony Stereo Receiver STRDG510 User Manual
Sunbeam Bread Maker 5834 User Manual
Sunpentown Intl Fan SF 609 User Manual
Symbol Technologies Scanner LS 4208 User Manual
Synopsys Network Card 640 pin Generic Device Adapter User Manual