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Introduction – Page 3
Introduction
Introduction to the 20DS
This guide is for the INDeX 20DS used on the INDeX telephone system
operating under Software Release level 9.0. Your System Manager will
be able to tell you which Software Release your system is operating
under.
The 20DS works in association with your INDeX display phone and each
20DS provides your phone with an additional 42 DSS keys. You can
associate several 20DS's with your INDeX display phone. Linking kits
are provided to link the 20DS to your display phone and any additional
20DS units. To link the 20DS to a display phone or another unit, simply
clip two of the Linking Kit pieces into two of the slots on a 20DS unit and
then clip these two pieces into the corresponding two slots on the
underside of the phone or unit .
Four Linking Slots
for the insertion of
the Linking Kits are
located beneath
the unit.
Four Linking Slots
for the insertion of
the Linking Kits are
located beneath
the unit.
Each 20DS requires its own telephone socket and a mains power
socket.
– DSS Keys: (Direct Station Select)
– Each DSS key can store an extension, line or group number. You
can then use the key to dial that number using a single key press.
Please note that, when working with remote numbers, certain
limitations may apply. Consult your System Manager for details.
– Alternatively you can use a DSS key to dial a system speed dial
number.
– BLF Lamps: (Busy Lamp Field)
The DSS keys incorporate dual-colour BLF lamps. These show the
status of the extension, line or group number stored under each key.
The lamps use different flashing rates and colours to show different
conditions (e.g. busy, ringing, on hold, etc - see page 4).
38DHB0002UKCN – Issue 3 March 2000
INDeX 20DS User's Guide
Page 4 - Introduction
The BLF Lamps
The DSS keys incorporate dual-colour BLF lamps. These show the
status of the number stored under the DSS key.
Red BLF Lamp Signals:
– Slow Red Flash:
A call on a line set under the key has been parked. To unpark the
call press the DSS key.
– Fast Red Flash:
Shows that the extension set under the key is ringing. To pickup the
call press the DSS key.
– Solid Red:
The extension, line or group set under the key is busy or not
available (e.g. set to no calls with no divert number set). Groups only
show busy if all members are busy.
Green BLF Lamp Signals:
– Slow Green Flash:
Shows a call parked by your phone. To unpark the call, press the
DSS key.
– Fast Green Flash:
Shows an external call ringing on a line. To answer the call, press
the DSS key.
– Solid Green:
Shows a call connected to your phone (or held by it).
Alternating Green/Red Lamp Signals:
– Indicates a call to a Pilot number set under the DSS key.
The Power Supply Unit
The 20DS requires the use of a power supply unit (PSU) plugged into a
mains power socket. You must only use the PSU's supplied by Lucent
Technologies.
– United Kingdom: 38YPW00001SBC.
– Rest of Europe: 38YPW00001EBC.
– Australia: 38YDW0002AUAA.
WARNING:
You must ensure that the PSU's ventilation slots are not
obstructed and that there is clear space all around the PSU.
Do not fit the PSU adjacent to other PSU's as excessive heat
may be generated.
INDeX 20DS User's Guide
38DHB0002UKCN – Issue 3 March 2000
Using the 20DS – Page 5
Using the 20DS
Notes
Once associated with a phone, the 20DS provides that phone with an
additional 42 DSS keys. This section gives examples of some of the
functions of the keys.
To check the unit is associated:
1. Press PROGRAM on your phone.
2. Press one of the DSS keys on the 20DS.
– If ENTER PASSCODE appears on the phone, then the units are
correctly associated.
– If ENTER PASSCODE does not appear, the 20DS is associated
with another phone (see "Reassociating a DSS Unit" on page 9).
3. Press PROGRAM to end the test.
Setting up the DSS Keys.
See "Programming the DSS Keys" on page 9.
Making Calls
To call an extension or group of extensions:
1. Press the DSS key under which the extension or group is set.
2. If busy (shown by a solid red BLF lamp), your phone displays the
options available (usually callback or camp on).
To make an external call using a particular line or group of lines:
1. Press the DSS key under which the line or line group is set.
2. If busy (shown by a solid red BLF lamp), your phone displays the
options available.
3. Otherwise, dial the external number.
Answering a Call - Fast Green Flash
A fast flashing green lamp shows an external call ringing on a line.
To answer a call:
1. Press the fast flashing DSS key associated with the call you want to
answer.
2. Continue the call using handsfree or pickup the handset.
3. To end the call either press ANSWER RELEASE or replace the
handset.
38DHB0002UKCN – Issue 3 March 2000
INDeX 20DS User's Guide
Page 6 - Using the 20DS
Speed Dials
To dial a speed dial:
1. Press the DSS key under which the speed dial store is set.
Holding Calls - Solid Green
To hold a call:
1. Press HOLD on your phone.
To retrieve a held call:
1. If the held line or extension is set under a DSS key, the key's BLF
lamp is solid green.
2. To retrieve a held call press HOLD again.
Unparking Calls - Slow Red/Green Flash
Telephones on the INDeX system can park calls (2030/50/60 phones
and the 20CC turret can do this using the PARK option on the
display). Each phone can park several calls and unlike held calls, they
can be retrieved by any other phone.
To unpark a call:
1. A slow flashing BLF lamp indicates a parked call:
– Red: Another extension has parked a call on a line set under the
DSS key.
– Green: You have parked a call to your phone (by pressing
PARK or HOLD, ANSWER RELEASE).
2. Press the DSS key to unpark the call at your phone.
3. Continue the call using handsfree or lift the handset.
INDeX 20DS User's Guide
38DHB0002UKCN – Issue 3 March 2000
Using the 20DS – Page 7
Transferring Calls
After answering a call, you can transfer it to any extension (or group of
extensions) set under a DSS key.
To make an unannounced transfer:
1. Whilst talking to the caller, press the DSS key for the required
extension or group of extensions.
2. Press ANSWER RELEASE on your phone or replace the handset.
To make an announced transfer:
1. Whilst talking to the caller, press HOLD and then the DSS key for
the required extension or group of extensions.
2. When answered, ask if they wish to accept the call.
– If "yes", press ANSWER RELEASE on your phone.
– If "no", press HOLD to return to the held call.
Picking up Calls - Fast Green/Red Flash
Fast flashing BLF lamps indicate calls waiting.
– A fast flashing red lamp indicates a call ringing the extension or
group of extensions set under that DSS key.
– A fast flashing green lamp indicates an incoming call on a line.
To pickup the call:
1. Press the DSS key.
2. Continue the call using handsfree or lift the handset.
38DHB0002UKCN – Issue 3 March 2000
INDeX 20DS User's Guide
Page 8 - Setting Up the 20DS
Setting Up the 20DS
Associating the 20DS
Before using the 20DS, you must associate it with an INDeX terminal.
You can associate several 20DS's with the same terminal if required (to
reassociate a 20DS with a different terminal after setting up the DSS
keys, see page 9).
To associate a 20DS:
1. Ensure that the unit's power supply is connected and switched on
(the BLF lights should flash briefly and the unit gives a short ring).
2. Plug the unit's line cord into its LINE socket (on the base of the unit)
and then into an INDeX system phone socket .
3. The units BLF lamps come on in the pattern shown below:
Green and Red
Flashing Keys
Solid Green
Number Pad
Keys
Red Clear Key
– The green and red flashing lamps indicate associate mode.
– The solid green DSS keys form a dialling pad matching keys 1 to
9 and 0 on 2030/50/60 phone or the 20CC turret.
– The lower solid red DSS key acts as a clear key.
4. Using the solid green DSS keys, dial the number of the display
phone with which you want the unit associated.
– If you misdial part of the number, use the bottom solid red DSS
key to clear the whole entry.
– If the number dialled is not an extension, the unit clears the
number entered.
– If the number dialled is okay, all the lights go out. You can now
program the DSS keys (see page 9).
INDeX 20DS User's Guide
38DHB0002UKCN – Issue 3 March 2000
Setting Up the 20DS – Page 9
Programming the DSS Keys
DSS Keys - Alias:
- Line keys.
- F Keys.
You can program each DSS key with a line, extension or group directory
number. Once programmed, the key's BLF lamp displays the status of
that number and call to that number (e.g. free, busy, ringing, etc).
Alternatively, you can program a key with a system speed dial number.
- Repertory dialling.
To program a DSS key:
1. Press PROGRAM and then the DSS key to use.
2. Enter the phone's passcode.
3. The display shows the current stored number (if set).
4. Press CANCEL to clear the stored number.
5. Enter the number to store:
– For an extension, line or group number, simply dial the directory
number to store.
– For a system speed dial number, press the SPEED DIAL key and
dial the required speed dial store number.
6. Select another DSS key or press DONE.
7. Press PROGRAM to finish.
Reassociating a DSS Unit
You can change the phone with which the 20DS is associated without
physically moving the unit. This saves having to reprogram the DSS
keys. The associated phone must still be a INDeX display phone.
To reassociate a 20DS:
1. Switch off the unit's power supply.
2. While holding down any two DSS keys in different columns, switch
the unit's power supply back on.
3. The unit should switch back on with the top keys flashing alternate
green and red. Continue from Step 3 of associating a 20DS (see
page 8).
Clearing Settings
Inserting any other type of phone (even temporarily) into the 20DS's
socket, erases all the 20DS's programming. If the 20DS is reconnected
you must associate it with a INDeX display phone again (see
"Associating the 20DS" on page 8) and then reprogram the DSS keys
(see above).
38DHB0002UKCN – Issue 3 March 2000
INDeX 20DS User's Guide
Page 10 - Setting Up the 20DS
DSS Key Label
Next to each column of DSS keys is an area in which you can label
each key. You can remove the label cover to write on the card below.
To remove the label cover:
1. Insert a fine but not sharp point (e.g. end of a paper-clip) into the pin
hole at the top of the label cover. Use this to squeeze the label
downwards, the label should bow.
2. Lift the label cover clear and remove the card insert.
To replace the label cover:
1. Replace the card insert.
2. Slide the tabs on the bottom edge of the label cover into their slots.
3. Bow the label cover to slip the tabs on the top edge into their slots.
Label Template
A template exists for creating labels for the DSS keys on terminals,
20CC turrets and 2030/50/60 telephones. The template file
(SDXLABEL.DOT) works with Microsoft Word for Windows 2, 6 and 7.
You can download a copy of the DSS Label Template from the web site
To use the template:
1. Copy the file SDXLABEL.DOT into the Word template directory, i.e.
the directory containing other .DOT files (this varies according to the
version of Word and other Microsoft programs that you use, typically
it is the WINWORD or TEMPLATE directory).
2. Start Word. Select File and then New....
3. From the list of templates select SDXLABEL.
4. Follow the instructions included within the template.
INDeX 20DS User's Guide
38DHB0002UKCN – Issue 3 March 2000
Setting Up the 20DS – Page 11
Testing the Keys & Lamps
The 20DS has a test cycle that checks all it's lamps and keys. You can
do this without affecting the unit's programming (i.e. your phone and
DSS key settings).
To test the keys and lamps:
1. Turn the 20DS's power supply off.
2. Whilst holding down the bottom-left DSS key, switch the power
supply back on and then release the DSS key.
3. All the key lamps will come on green and you will hear a tone. All the
key lamps will then switch to red and again you will hear a tone.
4. Only the top-left three DSS keys will now be on with green lamps.
5. Pressing the top-left DSS key again will now illuminate all the red
lamps.
6. Pressing the top-left DSS key will illuminate all the green lamps.
7. Pressing the top-left DSS key yet again will switch all the lamps off.
8. Pressing any DSS key now will switch its lamp on/off in a red/green
cycle.
9. To end the test, simultaneously press any two DSS keys in different
columns.
38DHB0002UKCN – Issue 3 March 2000
INDeX 20DS User's Guide
Index
Announced transfer ............... 7 Holding calls ..........................6 Reassociate ...........................9
Answering calls ..................... 5 Key label .............................10 Removing the label cover ....10
Associating the unit ............... 8 Label ...................................10 Retrieving held calls ...............6
Calls
Label template .....................10 SDXLABEL ..........................10
Answer ................................ 5 Mains supply .........................4 Setup keys .............................9
Make ................................... 5 Making calls ...........................5 Speed dial stores ...................9
Card insert .......................... 10 Moving the unit ......................9 Speed dials ............................6
Change association ............... 9 Parking calls ..........................6 Template ..............................10
Clear settings ........................ 9 Pickup calls ...........................7 Transferring calls ...................7
DSS Keys
Power supply unit ..................4 Unannounced transfer ...........7
Setup .................................. 9 Programming the keys ...........9 Unparking calls ......................6
Erase settings ....................... 9 PSU .......................................4 Word for Windows ...............10
"So essential did I consider an Index to be to every book, that I proposed to bring a Bill into parliament to deprive an author who publishes a book without an
Index of the privilege of copyright; and, moreover, to subject him, for his offence, to a pecuniary penalty"
Lord Chief Justice Baron Campbell 1861.
Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Lucent Technologies before they become
applicable to any particular order or contract. The company reserves the right to
make alterations or amendments to the detailed specifications at its discretion. The
publication of information in this document does not imply freedom from patent or
other protective rights of Lucent Technologies, or others.
All trademarks acknowledged. INDeX is a registered trademark of Lucent
Technologies.
©Lucent Technologies 2000.
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Hertfordshire AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Email: contact@sdxplc.com
INDeX 20DS User's Guide
38DHB0002UKCN – Issue 3 March 2000
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