Lennox Hearth Printer PB42 User Manual

User's Guide  
PB42 Portable  
Receipt Printer  
 
Document Change Record  
This page records changes to this document. The document was  
originally released as version -001.  
Version  
Number  
Date  
Description of Change  
002  
12/2005  
Revised to support release 2 of the PB42  
firmware.  
003  
3/2006  
Revised to add more information on  
Intermec Settings, downloading fonts  
and graphics, and cold booting the  
printer.  
PB42 Portable Receipt Printer User’s Guide  
iii  
 
iv  
PB42 Portable Receipt Printer User’s Guide  
 
Contents  
Before You Begin......................................................................................................vii  
Safety Icons................................................................................................vii  
Global Services and Support.......................................................................vii  
Who Should Read This Document? ............................................................ix  
Related Documents .....................................................................................ix  
Learning About the PB42 Portable Receipt Printer .................................................. 11  
Identifying the Parts of the Printer ............................................................ 11  
What’s New?............................................................................................. 12  
Understanding the Control Panel.............................................................. 13  
Understanding the Printer Sounds............................................................. 15  
Using the Batteries................................................................................................... 16  
Installing the Batteries ............................................................................... 16  
Charging the Batteries ............................................................................... 18  
Extending Battery Life............................................................................... 20  
Loading Media ........................................................................................................ 20  
Printing a Configuration Test Page.......................................................................... 23  
Configuring the PB42.............................................................................................. 25  
Establishing Communications With a Host ............................................................. 25  
Setting Up Bluetooth Communications..................................................... 26  
Setting Up Serial Communications............................................................ 26  
Cancelling a Print Job.............................................................................................. 28  
Downloading Fonts, Graphics, and Upgrades to the PB42 ...................................... 28  
Upgrading the Printer Firmware.............................................................................. 29  
Troubleshooting ...................................................................................................... 30  
Calling Product Support............................................................................ 31  
Printer Problems and Possible Solutions .................................................... 32  
Cold Booting the PB42 ........................................................................................... 34  
Cleaning the Printer ................................................................................................ 35  
PB42 Portable Receipt Printer User’s Guide  
v
 
Specifications........................................................................................................... 37  
Accessories for the PB42.......................................................................................... 39  
vi  
PB42 Portable Receipt Printer User’s Guide  
 
Before You Begin  
This section provides you with safety information, technical  
support information, and sources for additional product  
information.  
Safety Icons  
This section explains how to identify and understand cautions  
and notes that you see in this document.  
A caution alerts you to an operating procedure, practice,  
condition, or statement that must be strictly observed to  
prevent equipment damage or destruction, or corruption  
or loss of data.  
Note: Notes either provide extra information about a topic or  
contain special instructions for handling a particular condition  
or set of circumstances.  
Global Services and Support  
Warranty Information  
To understand the warranty for your Intermec product, visit the  
Support > Warranty.  
Web Support  
our current documents (in PDF). To order printed versions of  
the Intermec manuals, contact your local Intermec representative  
or distributor.  
Visit the Intermec technical knowledge base (Knowledge  
Central) at intermec.custhelp.com to review technical  
information or to request technical support for your Intermec  
product.  
PB42 Portable Receipt Printer User’s Guide  
vii  
 
Telephone Support  
These services are available from Intermec Technologies  
Corporation.  
In the U.S.A. and  
Canada call  
1-800-755-5505  
and choose this  
option  
Service  
Description  
Order  
1 and then choose 2  
• Place an order.  
Intermec  
products  
• Ask about an existing  
order.  
Order  
Intermec  
media  
Order printer labels and  
ribbons.  
1 and then choose 1  
Order spare Order spare parts.  
parts  
1 or 2 and then  
choose 4  
Technical  
Support  
Talk to technical support  
about your Intermec  
product.  
2 and then choose 2  
Service  
2 and then choose 1  
• Get a return  
authorization number  
for authorized service  
center repair.  
• Request an on-site  
repair technician.  
Service  
contracts  
• Ask about an existing  
contract.  
1 or 2 and then  
choose 3  
• Renew a contract.  
• Inquire about repair  
billing or other service  
invoicing questions.  
Outside the U.S.A. and Canada, contact your local Intermec  
representative. To search for your local representative, from the  
Intermec web site, click Contact.  
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PB42 Portable Receipt Printer User’s Guide  
 
Who Should Read This Document?  
The PB42 Portable Receipt Printer User’s Guide is written for the  
person who is responsible for installing, configuring,  
maintaining, and troubleshooting the printer.  
Related Documents  
The Intermec web site contains Intermec documents (in PDF)  
that you can download for free.  
To download documents  
2 Click Service & Support > Manuals.  
3 In the Select a Product field, choose the product whose  
documentation you want to download.  
To order printed versions of the Intermec manuals, contact your  
local Intermec representative or distributor.  
PB42 Portable Receipt Printer User’s Guide  
ix  
 
x
PB42 Portable Receipt Printer User’s Guide  
 
Learning About the PB42 Portable Receipt Printer  
The PB42 is a rugged receipt printer designed for use with the  
CK60 or 700 Computer with a Bluetooth™ radio. The PB42  
provides:  
• print resolution of 203 dpi.  
• print speeds up to 5.1 cm (2 inches) per second (ips).  
• serial or Bluetooth™ communication options.  
Identifying the Parts of the Printer  
Use the next two illustrations to familiarize yourself with the  
printer.  
Media  
cover  
Battery  
cover  
Control  
panel  
Communications  
port  
PB42 Front View: View of the front of the PB42 to show important features. A  
weather-resistant flap protects the communications port.  
PB42 Portable Receipt Printer User’s Guide  
11  
 
Media cover  
release button  
Media  
window  
PB42 Back and Side View: View of the back and side of the PB42 to show  
important features.  
What’s New?  
This revision of the user’s guide supports these new features:  
• How to upgrade the computer or download fonts and  
graphics using SmartSystems console. For more information,  
see “Downloading Fonts, Graphics, and Upgrades to the  
PB42” on page 28.  
• How to cold boot the printer. For more information, see  
“Cold Booting the PB42” on page 34.  
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PB42 Portable Receipt Printer User’s Guide  
 
Understanding the Control Panel  
The PB42 control panel contains two buttons and four lights.  
Use the buttons to work with the PB42. Use the lights to  
understand the state of the printer. See the following tables to  
understand how the buttons work and what the lights mean.  
Battery  
lights  
Radio button  
and light  
Ready-to-Work  
indicator  
Feed  
button  
PB42 Control Panel: Use this illustration to familiarize yourself with the  
buttons and lights on the PB42.  
Understanding How to Use the PB42 Buttons  
Button  
Function  
Radio button  
Feed button  
Press to turn the radio on and off.  
Press once to advance media by 7.5 mm (0.29  
inch) or 63 dots.  
Press and hold to advance media at 5.08 cm (2  
inches) per seconds until you release the button.  
Radio and Feed  
buttons  
Press and hold both buttons until the printer  
beeps and prints out configuration test page.  
For more information, see “Printing a  
Configuration Test Page” on page 23.  
While the printer is printing, pressing both  
buttons causes the printer to cancel all print  
jobs. For more information, see “Cancelling a  
Print Job” on page 28.  
PB42 Portable Receipt Printer User’s Guide  
13  
 
Understanding the PB42 Lights  
Light  
State  
Description  
Battery lights  
(printer powered  
externally)  
Off  
No batteries are installed.  
Fast blinking  
red  
There is a charging error.  
Verify that battery is good by  
inserting it in a known good  
charger.  
Solid red  
The batteries are charging.  
Solid green  
The battery charging is  
complete.  
Battery lights  
(printer battery  
powered)  
Off  
The batteries are in a charged  
state.  
Blinking red  
The batteries are low.  
Recharge or replace your  
batteries now.  
Ready-to-  
Work™  
indicator  
Off  
The PB42 is not connected to  
a host through the Bluetooth  
radio or a serial cable.  
Solid blue  
The PB42 is connected to a  
Bluetooth radio or the serial  
port is enabled.  
Blinking blue  
A blinking blue light can  
mean one of several  
conditions:  
Printer is out of paper.  
Media cover is open.  
Printer hardware error. For  
a list of possible problems,  
see “Troubleshooting” on  
page 30.  
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PB42 Portable Receipt Printer User’s Guide  
 
Understanding the PB42 Lights (continued)  
Light  
State  
Description  
Radio light  
Fast blinking The radio is receiving data.  
green  
Slow  
The Bluetooth radio is on.  
blinking  
green  
Off  
The radio is off.  
Understanding the Printer Sounds  
The PB42 plays sounds in response to several actions that you  
can do with the printer. See the following table to understand  
when the sounds occur.  
Understanding the Printer Sounds  
Sound  
Occurs When:  
Power  
You insert a battery in the printer.  
The PB42 starts charging the batteries.  
You plug in an AC adapter.  
You close the media door.  
You press the Radio button.  
Hardware  
Button  
You press both the Feed and Radio buttons to  
print the configuration test page.  
Error  
The paper is not feeding out of the printer because  
the media door is open or the printer is out of  
paper.  
A print job failed because the media door is open  
or the printer is out of paper.  
PB42 Portable Receipt Printer User’s Guide  
15  
 
Using the Batteries  
The PB42 uses lithium-ion 2400 mAh batteries  
(Model 318-015-001) for power. You can operate the PB42  
with one or two batteries installed. You must fully charge the  
batteries before you can use the PB42. Fully charged batteries  
can last for up to one week without needing to be recharged.  
Use Intermec battery pack model 318-015-001 only. Use of  
another pack may present a risk of fire or explosion.  
The battery pack used in this device may present a fire or  
chemical burn hazard if mistreated. Do not disassemble, heat  
above 100°C (212°F), or incinerate.  
Dispose of used battery packs promptly. Keep away from  
children.  
Installing the Batteries  
Make sure you fully charge the batteries before you use your  
PB42. You can charge the batteries before or after you install  
them into the PB42. You can use only one battery to power the  
PB42, but you may experience reduced performance.  
To install the batteries  
1 Pull and hold the battery cover latch firmly toward the front  
of the printer and lift up on the battery cover.  
Battery  
cover  
Battery  
cover  
latch  
16  
PB42 Portable Receipt Printer User’s Guide  
 
2 Insert batteries into the two battery slots until they lock in  
place. The contact side of the battery faces the back of the  
printer. The printer plays the Power sound when you insert  
the battery completely.  
Batteries  
Battery  
cover  
3 Close the battery cover by pulling the battery cover latch  
toward the front of the printer and pushing down.  
PB42 Portable Receipt Printer User’s Guide  
17  
 
Charging the Batteries  
There are several ways to charge the PB42 batteries:  
• Connect AC power to the printer and charge the batteries  
while they are inside the PB42.  
• Place the PB42 with batteries installed in the 4-bay charger  
(Model AC10).  
• Charge the batteries in the CK60/PB42 quad battery charger  
(Model AC4).  
For information on charging your batteries in the 4-bay charger,  
see the PB42 4-Bay Charger Quick Start Guide (P/N 930-118-  
001). For information on charging your batteries in the quad  
battery charger, see the CK60/PB42 Quad Battery Charger Quick  
Start Guide (P/N 962-000-044).  
It takes about 4 hours to charge the batteries inside the PB42  
with the power cord attached. To charge the batteries inside the  
PB42, you need:  
• an Intermec 12 VDC power supply (Model 073573).  
• an AC power cord.  
To charge the batteries inside the PB42  
1 Install the batteries in the PB42. For help, see the previous  
section, “Installing the Batteries.”  
2 Connect the power supply to the DC power connector on the  
printer.  
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PB42 Portable Receipt Printer User’s Guide  
 
AC outlet  
AC power  
cord  
DC power  
connector  
Power  
supply  
3 Connect one end of the power cord to the power supply and  
then plug the other end into an AC outlet.  
PB42 Portable Receipt Printer User’s Guide  
19  
 
Extending Battery Life  
Here are some tips for extending the overall life of your batteries:  
• Never expose the batteries to direct sunlight or temperatures  
over 40°C (104°F).  
• Only charge the batteries inside the PB42 using a power  
supply or a 4-bay charger (Model AC10) or in the  
CK60/PB42 quad battery charger (Model AC4).  
Here are some tips for extending the life of your battery between  
charges:  
• Turn off the radio when you are not using it.  
• Remove the batteries from the printer if you will not be using  
it for three days or more.  
• Do not operate the PB42 in extremely cold temperatures.  
Using the PB42 in temperatures below freezing reduces  
overall battery life.  
Remember that any rechargeable battery loses its ability to  
maintain a charge over time. You can only recharge it a finite  
number of times before you must replace it.  
Loading Media  
You can use roll or fanfold receipt media with the PB42. The  
PB42 ships with one roll of media that you can use the first time  
you unpack the shipping box and verify that the printer is  
working correctly.  
Media Specifications for the PB42  
Specification  
Dimensions  
Receipt roll core (ID)  
1.9 cm (0.75 inch)  
Receipt roll maximum diameter 6.5 cm (2.55 inches)  
Media maximum width  
11.2 cm (4.40 inches)  
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PB42 Portable Receipt Printer User’s Guide  
 
To load media  
1 Slide the media cover release button to the unlocked (left)  
position.  
Media cover  
release button  
2 Press the media cover release button to open the media cover.  
Media  
cover  
Media cover  
release button  
3 Insert the media roll between the two media supports until it  
fits into place. Make sure you load the media clockwise so  
that it pulls off the core from the bottom of the printer.  
PB42 Portable Receipt Printer User’s Guide  
21  
 
Media  
supports  
4 Pull out a few inches of the media.  
5 Close the media cover by pressing in the middle of the lid (or  
on both sides) until it latches. The printer emits the  
Hardware sound to tell you that the media door closed  
correctly.  
6 Slide the media cover release button to the locked (right)  
position.  
7 Press the Feed button to advance the media.  
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PB42 Portable Receipt Printer User’s Guide  
 
Printing a Configuration Test Page  
After you have loaded the media in the printer, you are ready to  
print out the configuration test page. Use this information for  
reference when installing your PB42 and to verify proper printer  
operation. If you cannot get the configuration test page to print,  
see “Troubleshooting” on page 30 for help.  
To print the configuration test page  
• Press and hold the Feed and Radio buttons until the printer  
emits the Button sound and the page starts to print.  
The printer prints out a configuration test page containing  
information about the printer configuration, the wired  
configuration, the wireless configuration and the fonts and  
graphics available on the printer.  
-Intermec PB42 Printer Configuration-  
Serial Number : 12345678901  
Firmware  
Hardware  
Batteries  
: PB42F3932_032806 (Ver 3.32)  
: RevA-001, Flash 4MB, Ram 16MB  
: #1 8.5V #2 8.5V  
Low Battery Indicator: 6.6V  
Dark Adjust  
Emulation  
: Level 4 (0%)  
: PB42_REL2  
: 34C  
Temperature  
Allow Messages from Printer: Off  
Wired (RS-232) Configuration:  
Baud Rate  
Parity  
: 115200  
: None  
: 8  
Data Bits  
Stop Bits  
: 1  
Flow Control : Hardware  
Example of Printer and Serial Port Configuration Settings  
PB42 Portable Receipt Printer User’s Guide  
23  
 
Wireless (Bluetooth) Configuration:  
F/W Ver : 2.15 12/27/2004 (c) Roving Networks  
Device Address :  
00A0960AF16F  
00A0960AF16F  
Device Name  
Service Name  
: "PB42-12345678910"  
: "Wireless Printer"  
Class of Device : 00040680  
Mode  
: Discoverable, Connectable  
Reserve Printer : Disabled  
Security: Authentication Off, Encryption Off  
Version: 3.20 12/27/2004 (c) Roving Networks  
Fonts:  
LOC CPI *---DESCRIPTION---* V *-DATE-* *--NAMES--*  
R 20.3 Arabic CP1256 10x16 1 20/01/06 ARABS f(66H)  
R 14.5 Arabic CP1256 14x24 1 08/02/06 ARABB F(46H)  
R 20.3 Cyrillic 1251 10x16 1 10/10/05 CYRLS p(70H)  
R 14.5 Cyrillic 1251 14x24 1 10/10/05 CYRLB P(50H)  
R 20.3 Greek CP1253 10x16  
R 14.5 Greek CP1253 14x24  
1 08/02/06 GREKS i(69H)  
1 10/10/05 GREKB I(49H)  
R 20.3 Hebrew CP1255 10x16 1 14/02/06 HBRWS n(6EH)  
R 14.5 Hebrew CP1255 14x24 1 14/02/06 GREKS N(4EH)  
R 16.9 Intermec OCR-A BT 25 1 22/09/05 OCR-A ((28H)  
R 8.8 Intermec OCR-B BT 39 1 22/09/05 OCR-B )(29H)  
R 10.7 Monospac821 BOLD 26 1 28/11/05 PB107 +(2BH)  
R 14.5 Monospac821 WGL4 24 1 04/10/05 PB145 m(6DH)  
R 20.3 Monospac821 WGL4 16 1 04/10/05 PB203 ”(22H)  
R 20.3 US Standard CP437/EU 1 01/02/96 PE203 !(21H)  
R 33.8 Enhanced CNDS Font  
R 10.7 Roman Bold 26  
4 09/03/99 PM05T B(42H)  
3 07/03/96 PM107 &(26H)  
1 10/10/05 THAIS j(6AH)  
1 10/10/05 THAIB J(4AH)  
R 20.3 Thai CP874 10x16  
R 14.5 Thai CP874 14x24  
Graphics:  
LOC *---DESCRIPTION----* V *-DATE-* *--NAMES---*  
Example of Bluetooth Configuration Settings and Resident Fonts  
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PB42 Portable Receipt Printer User’s Guide  
 
Configuring the PB42  
You can configure several settings on the PB42 by using  
Intermec Settings from your CK60 or 700 Computer. Here are  
some of the settings you can configure for the PB42 from your  
handheld computer:  
• Darkness adjust  
• Set low battery indicator  
• Bluetooth communications  
• Restore factory defaults  
Intermec Settings is available as part of the operating system  
upgrade for your CK60 or 700 Computer. You can download  
the upgrade files for your computer from the Intermec web site  
You can also find all of the same settings you can configure in  
Intermec Settings in the PB42 Programmer’s Reference Manual.  
The reference manual explains each of the commands and lists  
the options. You can download the reference manual from the  
Establishing Communications With a Host  
The PB42 must establish communications with a host that will  
send the data for the printer to print. The PB42 provides two  
ways to communicate with a host:  
• Bluetooth communications  
• Serial communications  
Bluetooth communications is the default setting for the PB42.  
PB42 Portable Receipt Printer User’s Guide  
25  
 
Setting Up Bluetooth Communications  
The PB42 contains a Bluetooth radio that allows wireless  
communication with a remote device from distances up to 100  
meters (approximately 328 feet) depending on the Bluetooth  
range capabilities of the remote device , environmental  
conditions, and obstructions. For the Bluetooth-enabled devices  
to exchange data, both devices must establish a connection.  
Bluetooth software is always running in the background, ready  
to respond to connection requests.  
One device (the CK60 or 700) must request a connection with  
another device. The second device (the PB42) then accepts or  
rejects the connection. This miniature network is sometimes  
referred to as a “piconet” and can consist of several Bluetooth-  
enabled devices.  
Each Bluetooth PB42 has a unique Bluetooth Device Address  
(BDA) loaded into its module when manufactured. You can find  
the BDA on the certification label located on the bottom of the  
printer.  
The PB42 cannot initiate a Bluetooth connection. You must  
connect to the PB42 from a CK60 or 700 computer. Use  
Intermec Settings on either device to enable the Bluetooth  
settings on the PB42. For maximum security, you need to  
configure a Bluetooth passcode for the PB42. The default  
passcode for the PB42 is “1234.”  
To set up Bluetooth communications  
• Follow the procedure to discover and connect to Bluetooth  
devices in your CK60 or 700 computer user’s manual.  
Setting Up Serial Communications  
You can use a serial cable (P/N 075497-001) to connect the  
PB42 to either a PC, a 700, or a CK60. For the CK60, you also  
need a snap-on serial adapter (P/N 225-690-xxx).  
Before you can establish a serial connection, you need to make  
sure that the settings on the PC or CK60 match those of the  
PB42.  
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PB42 Portable Receipt Printer User’s Guide  
 
Serial Port Settings on the PB42  
Parameter  
Baud rate  
Data bits  
Parity  
Default Setting  
115200  
8
None  
1
Stop bits  
Flow control  
Hardware  
Note: The PB42 only supports CTS flow control. You must  
disable DSR flow control in your printing application while  
using serial communications with the PB42.  
To connect the PB42 to a PC  
1 Connect the 8-pin circular DIN connector to the serial port  
on the PB42.  
2 Connect the other end of the serial cable to a serial port on  
the back of your PC or to a serial adapter on your CK60.  
Serial  
port  
Serial  
cable  
Connecting the PB42 to the Serial Port of a PC  
PB42 Portable Receipt Printer User’s Guide  
27  
 
Cancelling a Print Job  
You can cancel or stop a print job at any time during the  
printing process. You may find this feature helpful if you make a  
mistake entering data or send incomplete information. This  
procedure only works if you are in the process of sending a print  
job or the printer is currently printing a print job. Otherwise,  
pressing both buttons will print the configuration test page  
information.  
To cancel a print job  
1 Press and hold the Feed and Radio buttons until the printer  
beeps. The printer prints out the message “Print Job(s)  
Cancelled by User” and asks you to wait a few seconds.  
2 Cancel the print job from the CK60, 700, or host PC. The  
PB42 clears the print job and warm boots or resets itself.  
3 Start sending print jobs to the PB42 again when you see the  
message “Printer Online.”  
Downloading Fonts, Graphics, and Upgrades to the PB42  
You can download fonts, graphics and firmware upgrades to the  
PB42 from your handheld computer using files available from  
the Intermec web site. There are two ways to download files to  
your PB42:  
• You can download a self-extracting cabinet files (.cab) to copy  
onto your handheld computer. When you double-click the  
.cab file, the handheld computer sends the files down to the  
PB42.  
• You can download a SmartSystems bundle (.exe) to your PC  
and use SmartSystems Foundation to send the files down to  
multiple PB42s. SmartSystems Foundation is available from  
To download fonts, graphics and upgrades using the .cab file  
1 Download the PB42 font, graphics, or firmware upgrade .zip  
file from the Intermec web site to your desktop PC.  
2 Unzip the file on your desktop PC.  
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PB42 Portable Receipt Printer User’s Guide  
 
3 Use an application such as ActiveSync to copy the .cab file  
onto the root directory of your handheld computer.  
4 Double-click the .cab file on your handheld computer.  
To download fonts, graphics, and upgrades using SmartSystems  
1 Download the PB42 fonts, graphics, or firmware upgrade .exe  
file from the Intermec web site to your desktop PC.  
2 Double-click the .exe file on your desktop PC. The file  
automatically extracts and installs the files in the Software  
Vault section of the SmartSystems Console.  
3 Drag and drop the files from the Software Vault onto the  
handheld computers. The files will then be sent directly to the  
PB42 from the handheld computer.  
Upgrading the Printer Firmware  
You can download firmware to your PB42 from the CK60 or  
700 computer. To upgrade your firmware, you need to send a  
.upg file to the PB42 that follows this format:  
PB42fxxxx_mmddyy.upg  
where:  
xxxx is the firmware version number.  
mm is the month of the firmware release.  
dd is the day of the firmware release.  
yy is the last two digits of the year of the firmware release.  
To load new firmware  
1 On the CK60 or 700, go to My Device > Program Files >  
Intermec and start FWUpgrade.  
2 Select the Settings tab.  
PB42 Portable Receipt Printer User’s Guide  
29  
 
3 On the Settings tab, make sure you select the following  
values for these settings:  
Setting  
Select This Value  
COM6  
COM port  
Baud rate  
115200  
Handshaking  
Use remote DCB  
Hardware  
Enabled  
4 Select the Printer Flash Update tab.  
5 Click Choose Update. A browser window opens.  
6 Browse to your .upg file, select it, and click OK. The browser  
window closes and you return to the Printer Flash Update  
tab.  
7 Select Send Update.  
8 Wait for the “Firmware Upgrade Success” message on the  
CK60. The PB42 beeps when it is done with the upgrade.  
9 Print the configuration test page to verify that your firmware  
was upgraded correctly. For help printing the configuration  
test page, see “Printing a Configuration Test Page” on page  
23.  
10 Cold boot the printer. For help, see “Cold Booting the PB42”  
on page 34.  
Troubleshooting  
You may have printer operation, print quality, or printer  
communication problems at some time during the life of the  
printer. It is easy to fix most of the problems. If you cannot find  
the answer to your problem in the “Printer Problems and  
Possible Solutions” section, you may need to call Product  
Support.  
30  
PB42 Portable Receipt Printer User’s Guide  
 
Calling Product Support  
To talk to an Intermec Product Support representative in North  
America or Canada, call:  
1-800-755-5505  
click Contact to find your local Intermec representative.  
Before you call Intermec Product Support, make sure you have  
the following information ready:  
• Serial number  
• Firmware version  
• Bluetooth or Serial port settings  
You can find all of the information listed above on the  
configuration test page. For help printing a test label, see  
“Printing a Configuration Test Page” on page 23.  
PB42 Portable Receipt Printer User’s Guide  
31  
 
Printer Problems and Possible Solutions  
Use the following tables to troubleshoot some common  
problems you may encounter with the PB42 printer.  
Printer Problems and Possible Solutions  
Problem  
Possible Solution  
Make sure the batteries are properly  
installed. For help, see “Installing the  
Batteries” on page 16.  
The printer has no  
power.  
Recharge or replace the batteries as  
necessary. For help, see “Charging the  
Batteries” on page 18.  
Make sure the media cover is closed and  
latched. For help, see “Loading Media” on  
page 20.  
Media is not  
feeding through the  
printer.  
Make sure the media is not binding  
anywhere in the printer.  
The printer is not  
printing with a  
serial connection.  
Make sure media is loaded and the media  
cover is closed. For help, see “Loading  
Media” on page 20.  
Replace or recharge the battery. For help,  
see “Charging the Batteries” on page 18 or  
“Installing the Batteries” on page 16.  
Check the cable to the PC. For help, see  
“Setting Up Serial Communications” on  
page 26.  
Print a configuration test page to make  
sure that your serial port settings are  
correct.  
Some printing and configuration  
programs may leave the printer in a  
different mode than printing mode. Please  
cold boot your printer to make sure the  
default printing mode is selected. For help,  
see “Cold Booting the PB42” on page 34.  
32  
PB42 Portable Receipt Printer User’s Guide  
 
Printer Problems and Possible Solutions (continued)  
Problem  
Possible Solution  
The radio light is  
not on.  
Press the radio button to turn the radio  
on.  
Remove the batteries and connect a power  
adapter. For help, see “Charging the  
Batteries” on page 18.  
The blue light is  
blinking.  
Make sure media is loaded and the media  
cover is closed. For help, see “Loading  
Media” on page 20.  
Remove the batteries and connect a power  
adapter. For help, see “Charging the  
Batteries” on page 18.  
The printer is not  
printing with a  
Bluetooth  
Make sure the radio light is blinking and  
that the blue light is on solid.  
Re-establish a Bluetooth connection with  
the handheld computer. For help, see your  
CK60 or 700 user’s manual.  
connection.  
Make sure the handheld computer can  
print to a known good printer.  
Print a configuration test page to make  
sure that the handheld computer  
discovered your printer.  
Some printing and configuration  
programs may leave the printer in a  
different mode than printing mode. Please  
cold boot your printer to make sure the  
default printing mode is selected. For help,  
see “Cold Booting the PB42” on page 34.  
The printer is not  
communicating  
properly.  
Make sure media is loaded and the media  
cover is closed. For help, see “Loading  
Media” on page 20.  
Make sure the radio is turned on.  
Check the baud rate.  
PB42 Portable Receipt Printer User’s Guide  
33  
 
Printer Problems and Possible Solutions (continued)  
Problem  
Possible Solution  
The battery charge  
is not lasting as  
long as it should.  
Check the battery date. If the battery is a  
few years old, the shortened life may be  
due to normal aging.  
Replace the battery.  
The configuration  
test page does not  
print.  
Make sure that the blue light is not  
blinking. If it is, make sure your printer  
has media and that the media cover is  
closed.  
Make sure that you can advance media by  
pressing the Feed button.  
Try removing batteries, connecting a  
power adapter, and printing the  
configuration test page again.  
Print quality is  
poor.  
Clean the printhead. For help, see  
“Cleaning the Printer” on page 35.  
Check the battery and recharge or replace  
as necessary. For help, see “Charging the  
Batteries” on page 18.  
Check the quality of the media. Use only  
Intermec media to ensure superior print  
quality and product performance.  
Cold Booting the PB42  
You seldom need to cold boot the PB42. You should always cold  
boot the printer after a firmware upgrade. In the rare instance  
that your printer locks up, you may also want to cold boot the  
printer.  
After you perform a cold boot on the PB42, the printer resumes  
using the default printing mode (Line Printer mode) and returns  
to using the default font for printing.  
34  
PB42 Portable Receipt Printer User’s Guide  
 
To cold boot the PB42  
1 Disconnect the PB42 from power source if externally  
powered.  
2 Remove the batteries from the PB42.  
3 Insert the batteries back into the PB42.  
4 Reconnect external power if powered externally.  
Cleaning the Printer  
To properly maintain your PB42, you should clean it at the  
recommended intervals.  
To avoid possible personal injury or damage to the printer,  
never insert any pointed or sharp objects into the printer.  
Use only cleaning agents specified next. Intermec is not  
responsible for damage caused by any other cleaning  
materials used on this printer. Clean the printer with a  
cotton swab saturated with alcohol.  
Tear bar  
Paper  
sensor  
Printhead  
Platen  
roller  
PB42 Portable Receipt Printer: Identifying the parts of the PB42 to clean  
regularly.  
PB42 Portable Receipt Printer User’s Guide  
35  
 
Cleaning the PB42  
Printer Part Cleaning Method  
Cleaning Interval  
Printhead  
Use 70% isopropyl alcohol  
After every five rolls  
on a cotton swab to clean the of media or more  
print elements from end to  
end.  
often if necessary.  
Platen roller  
Rotate the platen roller and  
After every five rolls  
clean it thoroughly with 70% of media or more  
isopropyl alcohol on a cotton often if necessary.  
swab.  
Paper sensor Clean thoroughly with 70%  
isopropyl alcohol and a  
After every five rolls  
of media or more  
often if necessary.  
cotton swab.  
Tear bar  
Clean thoroughly with 70%  
isopropyl alcohol and a  
cotton swab.  
As needed.  
Exterior  
Interior  
Clean with a water-  
dampened cloth.  
As needed.  
Brush or air blow. Make sure After every five rolls  
the paper sensor is free of  
dust.  
of media or more  
often if necessary.  
36  
PB42 Portable Receipt Printer User’s Guide  
 
Specifications  
Label and Printing Specifications  
Print density  
8 dots/mm (203 dots/inch)  
11.2 cm (4.4 inches)  
Maximum media width  
Print width  
10.4 cm (4.1 inches)  
Print speed  
5.1 cm (2 inches) per second  
1.9 cm (0.75 inch)  
Receipt roll core (ID)  
Receipt roll maximum diameter  
6.5 cm (2.55 inches)  
Physical Dimensions  
Depth  
Height  
Width  
Weight  
7.87 cm (3.1 inches)  
18.03 cm (7.1 inches)  
16.82 cm (6.62 inches)  
Less than 1.39 kg (49 ounces) with battery packs  
and receipt paper.  
Power Specifications  
AC power adapter  
Input voltage 100-240V  
Input current: 1A  
Printer voltage  
Operating  
12V  
Rechargeable 7.4V 2400 mAh lithium-ion  
batteries  
Temperature and Humidity Specifications  
Operating temperature  
Non-operating temperature  
Relative humidity  
-20°C to 50°C (-4°F to 122°F)  
-30°C to 70°C (-22°F to 158°F)  
10% to 90% non-condensing  
PB42 Portable Receipt Printer User’s Guide  
37  
 
Factory Default Settings  
Setting  
Default Value  
Serial port  
Baud rate  
115200  
Data bits  
8
Parity  
None  
1
Stop bits  
Flow control  
Bluetooth  
Hardware  
Bluetooth authentication  
Discoverable  
Connectable  
Class of device  
Service name  
Device name  
No  
Yes  
Yes  
0x040680  
Wireless printer  
PB42-xxxxxxxxxxx (where x’s  
represent the serial number of the  
printer)  
Baud rate  
Data bits  
115200  
8
Parity  
None  
Handshake  
hardware  
Low battery indicator  
Allow messages from printer  
Dark adjust  
7.2V  
Off  
100  
Media sensitivity  
2 (moderate heat setting)  
38  
PB42 Portable Receipt Printer User’s Guide  
 
Accessories for the PB42  
You can use these accessories (sold and ordered separately) with  
the PB42. To order accessories, contact your local Intermec sales  
representative.  
AC4 Quad Charger (Model AC4)  
Use the AC4 to charge up to four PB42 batteries at a time. The  
battery charger is designed to sense when a battery is fully  
charged and not overcharge it, ensuring long and consistent  
battery life.  
AC10 4-Bay Charger (Model AC10)  
Use the AC10 to charge up to eight PB42 batteries without  
having to remove them from the PB42. You can insert four  
PB42 printers with the batteries installed in the charger to make  
it easy to remember to charge batteries.  
AV4 Vehicle Cradle (Model AV4)  
Use the vehicle cradle mounting kit to attach the PB42 printer  
to a truck.  
Battery (Model 318-015-001)  
Use the lithium-ion 2400 mAh batteries to provide power to the  
PB42 printer and the CK60 computer.  
Belt Clip (P/N 074964)  
Use the PB42 belt clip to attach the PB42 printer to your belt.  
Cigarette Lighter Adapter (P/N 074866)  
Use the cigarette lighter adapter to power the PB42 from your  
vehicle.  
Handstrap (P/N 074789)  
Use the PB42 handstrap to conveniently carry your PB42  
printer. With the handstrap attached, you can also attach the  
shoulder strap.  
Power Supply (Model 073573)  
Provides power to the PB42 and the 4-bay charger (Model  
AC10).  
PB42 Portable Receipt Printer User’s Guide  
39  
 
Serial Cable (P/N 075497)  
The serial adapter is an 8-pin DIN to DB9 connector that  
connects from the PB42 printer to your desktop PC.  
Shoulder Strap (P/N 074788)  
Use the shoulder strap in combination with the handstrap to  
easily carry the PB42 printer. The wide padded strap makes it  
comfortable to wear the PB42 for long periods of time.  
System Bag (P/N 825-170-001)  
Use the system bag to carry your PB42, a CK60 or 700, media,  
and cables or other accessories in one bag.  
PB42 DC Power Cable (P/N 852-909-001)  
Provides power for the vehicle dock.  
PB42 Vehicle Power Cable (P/N 236-065-001)  
Provides power for the PB42 and CK60 vehicle docks.  
40  
PB42 Portable Receipt Printer User’s Guide  
 
 
Worldwide Headquarters  
6001 36th Avenue West  
Everett, Washington 98203  
U.S.A.  
tel 425.348.2600  
fax 425.355.9551  
PB42 Portable Receipt Printer User's Guide  
*074573-003*  
P/N 074573-003  
 

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